At Zoomtopia 2023, Rob Scott from CX Today speaks to Anthony Cresci, SVP Finance, Alliances and Business Operations at Theta Lake, after winning Zoom Platform ISV Partner of the Year at this year’s Zoom Partner Awards
At Zoomtopia 2023, Rob Scott from CX Today speaks to Anthony Cresci, SVP Finance, Alliances and Business Operations at Theta Lake, after winning Zoom Platform ISV Partner of the Year at this year’s Zoom Partner Awards.
Cresci explains the latest compliance challenges, including fines and record-keeping and how it’s affecting not just large financial institutions but smaller-sized companies from a diverse range of industries.
This interview is packed with helpful compliance advice for business leaders managing compliance for their communications infrastructure and applications.
Theta Lake’s compliance solution now integrates with Zoom Contact Center. Anthony explains how Unified Conversation Replay creates a full threaded history of conversations regardless of the channel.
Finally, Rob asks about the impact of GenAI in contact center environments and how administrators can remain compliant
